At Herbal Recharge, we strive to ensure customer satisfaction with our products, including herbal teas and smokes. However, we understand that there may be instances where a return or exchange is necessary. Therefore, we have established the following return policy:
1. Eligibility: Unopened and unused products are subject to a return or exchange.
- Customers must initiate a return or exchange request within [X] days of receiving the product.
- The returned items must be postmarked for return within [X] days from the date the return or exchange was approved.
3. Return Process:
- To initiate a return or exchange, customers should contact us by email at firstname.lastname@example.org. Provide the order details, reason for return, and any supporting information.
- Once the return request is approved, customers will receive instructions on how to proceed.
- Customers are responsible for the shipping costs associated with returning the items, unless the return is due to a product defect or error on our part.
4. Condition of Returned Items:
- All returned items must be in their original packaging and in unused, resalable condition.
- Opened or partially consumed herbal teas or smokes are not eligible for return or exchange, unless there is a product defect or error on our part.
5. Refunds and Exchanges:
- Once the returned items are received and inspected, we will process either a refund or exchange based on the customer's preference and product availability.
- Refunds will be issued to the original form of payment, and the process may take [X] business days to complete.
- Exchanges will be fulfilled based on the availability of the desired product. If the requested product is unavailable, a refund will be issued instead.
6. Non-Returnable Items:
- Due to health and safety reasons, we cannot accept returns or exchanges for opened or used herbal teas or smokes, unless there is a product defect or error on our part.
- In the case of product defects, incorrect items shipped, or any errors on our part, we will cover the return shipping costs.
- We reserve the right to refuse returns or exchanges that do not comply with the conditions stated in this policy or if the return request is made beyond the specified timeframe.
Please note that this return policy is subject to change without prior notice. We recommend reviewing our return policy on our website or contacting our customer support team for the most up-to-date information.
If you have any further questions or concerns, please feel free to reach out to our customer support team.